We’re spotlighting the most important part of our work here at 1nHealth—our team. These are the folks who bring the energy, the ideas, and the spark to everything we do.
Up today: Meet Jessica Brown, our Community Ambassador. She drives action from community insights, removes patient barriers, and speeds up enrollment.
Discover the most fulfilling aspect of her job, what might surprise you about her day-to-day, and much more.
What's your current role at 1nHealth?
I’m the Community Ambassador here at 1nHealth. My role is all about building authentic connections, both with patients and the communities that support them. I listen to what people need, identify what gets in their way, and turn those insights into strategies that help make clinical research more accessible.
If someone shadowed you for a day, what would surprise them most about your job?
They’d probably be surprised by how many different things I juggle, and how much of it is about empathy, not just execution.
One minute I’m answering a DM from someone asking if a study might help their mom; the next, I’m designing an ad or double-checking copy to make sure we’re not just saying the right thing, but saying it in a way that feels right.
People might think clinical trial recruitment is all data and checkboxes, but what I do is rooted in connection. Every post, every message, every visual is about helping people feel seen, respected, and supported. That’s what matters most to me.
What’s a moment in your role that gives you a “this is why I do this” feeling?
There was this one message from a patient shortly after starting here that stuck with me. They said, “Thank you for explaining things in a way that made me feel human.”
That was it. Not a big dramatic moment, just someone finally feeling seen in a process that usually makes people feel like a number.
That’s the “this is why I do this” feeling for me, when a patient feels less overwhelmed, more in control, and actually heard. Because clinical research isn’t just about data, it’s about people trusting us with their health, their time, their story. And that trust? I don’t take it lightly.
How do you relax and re-energize outside of work?
To recharge outside of work, I spend time with my family.
This photo was taken after a day exploring Cheekwood Botanical Gardens in Nashville, where we ended up being completely silly together. Moments like that remind me to slow down, laugh, and enjoy the simple things. It’s the best kind of reset.
What’s something you’ve learned at 1nHealth that you think everyone should know—whether they work here or not?
I started 1nHealth knowing empathy was important to by day-to-day role. What I’ve learned here is how to turn that empathy into ACTION.
It’s one thing to care about people. It’s another to build systems, write messages, and design experiences that actually show that care in every detail.
I’ve seen how intentional design, language, and outreach can make or break someone’s willingness to even consider a clinical trial. That kind of impact isn’t just thoughtful, it’s necessary.
And I think more people need to realize: patient experience starts way before someone ever steps into a clinic.